frequently asked questions about the restore

Can anyone shop at the ReStore?

Yes!  Habitat for Humanity ReStores are open to the general public and offer deep discounts on home imporvement items (furniture, lighting, cabinets, etc.) and building materials.

 

What can I donate to the ReStore?

Please refer to our list of acceptable donations.  Please note that we DO NOT accept mattresses, box springs, soft goods, or dishwashers.

 

Are the items donated to the ReStore used to build Habitat homes?

All of the materials that we use to build Habitat homes are brand new.  Items donated to the ReStore are sold to the public at a discounted rate in order to generate money to purchase new materials to build new homes that future Habitat homeowners build and buy!

 

Where does the ReStore income go?

The ReStores earn non-designated funds that are used by Habitat for Humanity in our efforts to build homes, communities, and hope throughout San Diego County.  Funds support our various construction projects and a small percentage goes toward basic office expenses.

 

Does the ReStore "restore" used items?

No.  We ask for donations to be in good, working condition, ready to be sold as-is.

 

What are your drop-off hours?

Drop-off hours are between 10am and 5pm Tuesday through Saturday, and between 11am and 3pm on Sundays.  You can also schedule a pick-up of your donation online.

 

What are your pick-up hours?

Our trucks pick up donations Tuesday through Saturday between 10am and 3pm.  Drivers will notify you with a telephone call 30 minutes prior to arrival.  You do not need to be present for a pick-up if you can leave the donation, clearly marked for Habitat, in a safe, accesible place.

 

Why can't you accept my donation?

The ReStore only sells new or gently used items to the public.  We reserve the right to refuse products based on their condition and whether or not we have enough floor space for them at that time.  A good rule of thumb is to ask yourself if you would buy the item from a resale store.  If you wouldn't, chances are that someone else wouldn't.  We make every effort to notify donors of refusal at the time the pickup appointment is scheduled.

 

Is my donation tax-deductible?

Yes, they are!  You will be given a donation receipt that you can use for deduction purposes.  Please note that Habitat does not determine a value for your items on the receipt.

 

Can I return my purchase if I find that it is defective or if I change my mind?

All sales are final.  No exchanges.  We make every effort to only put products that are in good working order on the sales floor, but occasionally items are defective.  We warranty appliances for 15 days.  Returns are allowed only if you find that the item is broken or non-functioning, in which case you will receive store credit.    We do not accomodate returns for incorrect sizing, so please measure carefully before purchasing. 

 

Can I put items on "hold"?

We will hold items for you for up to three days to accomodate pickups, only once they have been paid for.

 

What types of payment do you accept at the ReStore?

We accept cash and all major credit cards.  No checks, please.