Frequently Asked Questions

Frequently Asked Questions2022-10-28T14:40:39-07:00
Are dogs allowed at the ReStore?2023-01-24T14:45:42-08:00

We do not allow pets in the ReStore and ask that you leave your four-legged friends at home. Service dogs trained to do work or perform tasks for a person with a disability are welcome.

Can anyone shop at the ReStore?2020-08-12T16:07:05-07:00

Yes! Habitat for Humanity ReStores are open to the general public.

Can I earn points for purchases I made before joining ReStore Rewards?2020-08-24T20:52:11-07:00

No, you’ll only earn points for purchases made after you’ve joined ReStore Rewards — so sign up today so you don’t miss out!

Can I place an item on hold?2023-02-28T13:20:10-08:00

Due to storage limitations, we are no longer able to hold purchased items to be picked up at a later date. Policy effective March 1, 2023. See store associate for more details.

Alternatively, you may place your order online at to pick up in-store. After your order is received and reviewed, you will be notified via email when it is ready to be picked up, and we’ll hold your order for three business days.

Can I stack multiple rewards or coupons?2021-02-11T18:16:38-08:00

Sorry, only one reward or coupon may be used per purchase, unless specifically noted in a special promotion. However, rewards may be used with sale items and in conjunction with our military/senior discount.

Can I volunteer with a group?2021-01-12T20:12:35-08:00

Absolutely! Our four-hour shifts are perfect for groups of 5-10 individuals. To arrange a time, fill out our Group Interest Form here.

Important: Groups must bring one chaperone for every five volunteers under the age of 16. Please see below for more age-related volunteer requirements.

Do I have to attend an orientation before volunteering at the ReStore?2021-03-04T10:39:33-08:00

If you wish to volunteer at the ReStore, you may get started right away by creating a VolunteerHub account. Please note that to join us on the construction site, we ask that you attend an orientation prior to or within the first month of volunteering.

Do my points expire?2020-08-24T20:53:03-07:00

No, once you earn them, they’re yours forever — no take-backs. Your points stay on your account and will continue to accumulate as you make purchases, should you choose not to redeem them.

How are items priced?2020-08-12T17:18:18-07:00

The ReStore offers goods at a fraction of the retail price, generally 30%-70% off. New items are priced at significant discount off of the suggested retail value, while used items are priced accordingly based on condition.

How can I see how many points I have?2020-08-24T20:55:38-07:00

You can easily track your progress at checkout via the kiosk or by downloading the Fivestars app here.

How do I become a ReStore Rewards member?2021-06-21T15:57:18-07:00

Choose from three easy ways to sign up:

  1. In-store at the kiosk during checkout
  2. Online — sign up through the store you shop at most (don’t worry, your points and rewards are transferrable between our three locations): Kearny Mesa | Escondido | National City
  3. Via the Fivestars app here
How do I update my phone or email?2021-02-11T18:20:24-08:00

Reach out to us here with your new phone or email address, and we’ll handle the rest. Or, you can easily update your contact information through the Fivestars app here.

How does my time help San Diego Habitat?2021-02-11T18:29:25-08:00

You don’t have to lift a hammer to help build a home! Habitat ReStore volunteers bring new skills and build capacity to help provide discounted building materials and home goods to the community. Habitat uses funds raised by the ReStore to help families build and repair homes. By giving your time and talents, you can help the Habitat ReStore do more to support homebuilding projects that benefit families in our community.

I’m signed up for Fivestars, but I’m not receiving any texts. What’s going on?2020-08-24T20:55:00-07:00

Text YES to 578-277 to receive offers via text. You may also download the Fivestars app here to receive push notifications.

I’m a court-ordered volunteer. What are my next steps?2021-03-05T00:34:13-08:00

Please fill out our Court-Mandated Community Service Application to apply to fulfill your community service requirements with San Diego Habitat.

We reserve the right to deny community service volunteers who have committed certain offenses. Due to the volume of requests, our volunteer opportunities are on a first come-first served basis, and we are unable to guarantee a specific number of hours of service in advance.

Is my personal information safe?2020-08-24T20:52:36-07:00

Absolutely. Your information is secure and encrypted, and we will never sell any customer information. You can opt out of texts, emails, etc. at any time (but we promise not to spam you!).

Oops, I forgot to receive points on my last visit. What do I do?2021-02-11T18:21:39-08:00

Show your receipt to a store associate for help, or contact us here, and we’ll handle the rest.

What are the age requirements to volunteer at the ReStore?2021-03-05T12:13:53-08:00

Volunteers must be at least 14 years old to volunteer at the ReStore. Volunteers 17 years old and under must bring a Minor Permission Form signed by a parent/guardian. This form is also available for download upon registering for a VolunteerHub account.

Individual volunteers aged 14 or 15 must be accompanied by a parent or guardian — if arranging a group activity, please note this on the Group Interest Form so we can arrange a youth activity.

What is your return policy?2020-08-12T16:09:38-07:00

It is our policy not to offer refunds or exchanges — all sales are final. We make every effort to put products that are in good working order on the sales floor, but occasionally items are defective. We warranty appliances for 15 days. Returns are allowed only if you find that the item is broken or non-functioning, in which case you will receive store credit. We do not accommodate returns for incorrect sizing, so please measure carefully before purchasing.

What should I bring?2021-03-04T10:41:05-08:00

Wear closed toed shoes and comfortable clothes that you don’t mind getting dirty. ReStore warehouses aren’t heated or cooled, so dress accordingly. Pack your own lunch and bring a water bottle. Tools and safety equipment are provided, if needed.

What types of payment do you accept?2021-02-11T18:10:12-08:00

The ReStore accepts cash and checks, as well as most major credit cards, including Visa, Mastercard, American Express, and Discover.

What will I be doing when I volunteer at the ReStore?2021-03-04T10:42:25-08:00

The day begins with an orientation and tour of the ReStore. Tasks at the ReStore include helping to organize the store, receiving donations, pricing items, light construction, furniture assembly, and helping customers. In addition to in-store shifts, there are shifts available to be a driver’s assistant. Driver’s assistants go on the truck with our drivers to make deliveries and pick up donations.

When can I volunteer at the ReStore?2021-06-21T15:45:50-07:00

Our three ReStore locations are open Tuesday through Saturday. Full day (9am-4pm) and half day (9am–12:30pm / 12:30pm–4pm) shifts are available and flexible to fit your schedule.

Where can I use my points?2021-06-21T15:56:45-07:00

Your earned points and rewards from ReStore purchases are valid at all three of our convenient locations. Find other participating Fivestars businesses here or by downloading the mobile app here.

Where does ReStore income go?2020-08-12T16:10:25-07:00

Proceeds from ReStore sales provide funds that are used by Habitat for Humanity in our efforts to build homes, communities, and hope throughout San Diego County. Income supports our new construction and home repair projects. A small percentage goes toward administrative expenses.

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Need More Help?

Find it at the
Habitat ReStore.

Whether you’re looking for a good deal, a convenient place to donate, or a fun place to volunteer, we think you’ll find it here.


Find it at the
Habitat ReStore.

Whether you’re looking for a good deal, a convenient place to donate, or a fun place to volunteer, we think you’ll find it here.

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